Patient information on data protection
Dear patient,
the protection of your personal data is important to us. Under the EU General Data Protection Regulation (GDPR), we are obliged to inform you about the purpose for which our practice collects, stores or forwards data. This information also explains the rights you have with regard to data protection.
1. Controller responsible for data processing
The controller responsible for data processing is:
Practice name: MVZ-Vitalis orthoXexperts
Address: Alt-Buckow 9-11, 12349 Berlin, Germany
Contact: +49 (0)30 6706569-0, datenschutz@mvz-vitalis.de
You can reach our data protection officer at:
MVZ-Vitalis orthoXexperts, Ms J. Brose
Address: Alt-Buckow 9-11, 12349 Berlin, Germany
Contact: +49 (0)30 6706569-0, datenschutz@mvz-vitalis.de
2. Purpose of data processing
Data is processed on the basis of legal requirements in order to fulfil the treatment contract between you and your physician and the obligations associated with it.
For this purpose, we process your personal data, in particular your health data. This includes medical histories, diagnoses, treatment recommendations and findings collected by us or by other physicians. For these purposes, other physicians or psychotherapists treating you may also provide us with data (e.g. in doctor's letters).
The collection of health data is a prerequisite for your treatment. If the necessary information is not provided, careful treatment cannot take place.
3. Recipients of your data
We only transfer your personal data to third parties if this is permitted by law or if you have given your consent.
Recipients of your personal data may in particular be other physicians / psychotherapists, Associations of Statutory Health Insurance Physicians, health insurance funds, the Medical Service of the Health Insurance Funds, medical associations and private medical billing offices.
Data is mainly transferred for the purpose of billing the services provided to you and to clarify medical questions and questions arising from your insurance relationship. In individual cases, data is transferred to other authorised recipients.
4. Cookies
This website uses cookies. Cookies are small text files that are stored on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.
Common browsers offer a setting that does not allow cookies. Note: If you make these settings, it cannot be guaranteed that you will be able to access all functions of this website without restrictions.
5. Storage of your data
We only keep your personal data for as long as is necessary to carry out the treatment.
Due to legal requirements, we are obliged to keep this data for at least 10 years after the end of treatment. Other regulations may result in longer retention periods, for example 30 years for X-ray records in accordance with Section 28 (3) of the German X-Ray Ordinance (Röntgenverordnung).
6. Handling of contact data
If you contact the website operator using the contact options provided, your details will be stored so that they can be used to process and answer your enquiry. This data will not be passed on to third parties without your consent.
7. Integration of third-party services and content
Our website sometimes includes content, services and offers from other providers. These include, for example, maps provided by Google Maps, videos as well as graphics and images from other websites such as Doctolib or Jameda. In order for this data to be retrieved and displayed in the user's browser, the transmission of the IP address is absolutely necessary. The providers (hereinafter referred to as "third-party providers") therefore see the IP address of the respective user.
Even though we endeavour to use only third-party providers that only need the IP address in order to deliver content, we have no influence on whether the IP address may be stored. In this case, this process serves, among other things, statistical purposes. If we become aware that the IP address is stored, we will inform our users.
8. Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
IP anonymisation
We have activated the IP anonymisation function on this website. As a result, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transferred to the USA. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website and internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser plugin
You can prevent cookies from being stored by adjusting the settings of your browser software accordingly; however, please note that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set that prevents your data from being collected on future visits to this website: Disable Google Analytics
For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en
Data processing agreement
We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-based advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to data collection".
9. Use of social media plugins
This website uses Facebook social plugins operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The plugins can be recognised by the Facebook logo or the terms "Like" and "Share" in Facebook's colours (blue and white). Information on all Facebook plugins can be found at the following link: https://developers.facebook.com/docs/plugins/
The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. Information on this can be found here: https://www.facebook.com/help/186325668085084
The plugin informs Facebook Inc. that you as a user have visited this website. It is possible that your IP address will be stored. If you are logged into your Facebook account while visiting this website, this information will be linked to your account.
If you use the functions of the plugin, for example by sharing or "liking" a post, the corresponding information will also be transmitted to Facebook Inc.
If you want to prevent Facebook Inc. from linking this data to your Facebook account, please log out of Facebook before visiting this website.
10. Your rights
You have the right to obtain information about the personal data concerning you. You can also request the correction of inaccurate data.
In addition, under certain conditions you have the right to have data deleted, the right to restrict data processing and the right to data portability.
Your data is processed on the basis of statutory regulations. We only require your consent in exceptional cases. In these cases, you have the right to withdraw your consent for future processing.
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data is not being processed lawfully.
The address of the supervisory authority responsible for us is:
Name: Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit)
Address: Friedrichstr. 219, 10969 Berlin, Germany
11. Legal basis
The legal basis for processing your data is Article 9 (2) (h) GDPR in conjunction with Section 22 (1) no. 1 (b) of the German Federal Data Protection Act (BDSG). If you have any questions, please do not hesitate to contact us.
Your practice team